Business day means Monday to Friday, except holidays. Unless there are exceptional circumstances, we make every effort to fulfil your order within 10 business days of the date of your order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Delivery times are estimates and commence from the date of shipping, rather than the date of order. If an item is not in stock at the time you place your order, we will notify you.Īn estimated delivery time will be provided to you once your order is placed. If you have any questions on how to return your item to us, contact us.Īll orders are subject to product availability. In this case, you can request to return the item for a refund (minus shipping costs). Please note that if the item has shipped, the order cannot be cancelled. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. To cancel an order you have placed with Racketline, you must contact customer support by email or by phone (101). You will receive the credit within a certain amount of days, depending on your card issuer's policies. If your return is approved, we will initiate a refund to your credit card (or original method of payment). We will immediately notify you on the status of your refund after inspecting the item. Once we receive your item, we will inspect it and notify you that we have received your returned item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. We also do not refund the original shipping and handling that you paid on the order.
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December 2022
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